Contact information

• Call 0800-0143

  For callers in the Netherlands.

• Call +31 55 538 53 89

  For callers outside the Netherlands.

• Send us an e-mail

  For business use only.

• LinkedIn

  For help with business questions.

• Facebook

  For help with personal questions.

• Instagram

  For help with personal questions.

Opening hours Douane Contact Center (DCC)

For general questions or questions about the status of your declaration:

• Monday to Friday from 07:00 to 23:00.
• On public holidays and at weekends from 08:00 to 16:30.

For business questions:

• Monday to Friday between 08:00 and 17:00.
• Closed at weekends and on public holidays.

Social media

• Monday to Friday from 08:00 to 16:30.
• Closed at weekends and on public holidays.

Contact the Dutch Customs National Helpdesk (NHD)

For technical issues or IT-related questions about Customs systems, you can contact the Dutch Customs National Helpdesk (NHD).

• Call 088-1566655

  For callers in the Netherlands

• Call +31 88 156 66 55

  For callers outside the Netherlands

• Send the NHD an e-mail

  For non-urgent questions

• Systems status

  Check the current system availability status.

Opening hours

Monday through Friday from 8:00 to 16:00.

Are you calling outside our operating hours?

Outside operating hours, the National Customs Help Desk is only available by phone for Priority 1 disruptions.

Are you experiencing a disruption in one of the Customs systems outside our operating hours? If so, please leave your phone number, and an on-call staff member will call you back as soon as possible.

Learn more about

• Foreign investment desk
• Our bank account numbers
• Changing your business address
• Expertise Centre for Cross-border Authorisations
• Disagreement with Dutch Customs
• Reporting fraud