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  1. Entry of goods explained

    02-09-2025 -
    Information page
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    Customs checks and promotes the safety of goods traffic crossing external borders of the European Union (EU). It is the task of Customs to prevent dangerous goods entering the Netherlands (or entering the EU via...

  2. Contact

    02-09-2025 -

    Contact information Opening hours Douane Contact Center (DCC) For general questions or questions about the status of your declaration: For business questions: Social media Contact the Dutch Customs National Helpdesk (NHD) For technical issues or...

  3. Safety

    02-09-2025 -
    Information page
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    What are the tasks of Customs regarding the security in the European Union? That information is given in this part of the website. Weapons and Ammunition Act The Weapons and Ammunition Act sets out to...

  4. Environment

    02-09-2025 -
    Information page
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    What are the tasks of Customs in the area of the Environment? That information is given on this part of the website. Imports and exports of radioactive substances and nuclear materials The import, export and...

  5. Health

    02-09-2025 -
    Information page
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    What are the tasks of Customs regarding the health of the people of the European Union? That information is given in this part of the website. Product safety Numerous goods are subject to conditions upon...

  6. Economy

    02-09-2025 -
    Information page
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    What are the tasks of Customs in the area of the economy? That information is given in this part of the website. Strategic goods Strategic goods are goods of which export, import and transit to...

  7. Central Import and Export Office (CDIU)

    02-09-2025 -
    Information page
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    The export, import and transit of strategic goods and strategic services are strictly bound by rules. In many cases, you require a licence or you must submit a notification. Central Import and Export Office (CDIU)...

  8. VGEM: tasks and responsibilities

    02-09-2025 -
    Information page
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    Customs monitors the import, export and transport of goods. Customs also monitors compliance with the rules concerning safety, health, economy and environment (abbreviated as VGEM). VGEM - tasks and responsibilities Dutch Customs In all of...

  9. Gifts from abroad

    02-09-2025 -
    Information page
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    Are you, as a private individual, receiving a gift from a friend abroad? Or a promotional gift from a company? Then you may have to pay costs when the courier delivers it to you. When...

  10. Where is my parcel?

    02-09-2025 -
    Information page
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    Have you received a message that your parcel is with Customs, or do you see this in Track & Trace? This is not correct. Transport companies handle the import and submit customs declarations for you....

  11. Order online outside the Netherlands

    02-09-2025 -
    Information page
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    Are you ordering online from a foreign online store? Here you find information and tips. Additional costs Always keep in mind additional costs if you buy something from an online shop outside the European Union...

  12. How do I reclaim VAT on my purchases?

    02-09-2025 -
    Information page
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    Do you live outside the EU? And did you make purchases during your stay in the EU that you are taking with you in your luggage to a country outside the EU? Then you can...

  13. Restricted/prohibited to import or export

    02-09-2025 -
    Information page
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    Restricted/prohibited to import or export Not everything can be brought into the Netherlands, or taken with you from the Netherlands. For example a restricted number of goods and animals or €10,000 or more in liquid...

  14. Customs checks

    02-09-2025 -
    Information page
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    Are you travelling to the Netherlands by plane? All travellers and their luggage are checked by Customs upon arrival. You are obliged to cooperate with the checks. If you do not cooperate, you are guilty...

  15. Moving things from the Netherlands

    02-09-2025 -
    Information page
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    Are you moving from the Netherlands to another country? If so, you may need to complete customs formalities. I am moving to another EU country Are you moving to another EU country? If so, you...

  16. Moving things from a non-EU country

    02-09-2025 -
    Information page
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    Are you moving to the Netherlands from a country that is no member of the European Union (EU)? If so, you do need to file an import declaration with Customs. Warning!  Please note You often...

  17. Moving things from an EU country

    02-09-2025 -
    Information page
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    Are you moving to the Netherlands from another EU country? If so, you do not need to file a customs declaration for your removal goods or personal effects. This is because there is free movement of goods...

  18. Self manifacture of excisable goods or goods liable to consumption tax

    02-09-2025 -
    Information page
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    Do you make beer, wine, fruit juices, vegetable juices, mineral water and/or soft drinks for your consumption? If so, you don't need a Customs authorisation. Do you sell the home-made products? Or do you make...

  19. Excise Movement and Control System - EMCS

    02-09-2025 -
    Information page
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    The Excise Movement and Control System (EMCS) is a computerised system developed by the European Union (EU). It monitors the movement of excise goods under suspension of excise duty between the member states. Movement under...

  20. Exemption from excise duty and/or consumer tax

    02-09-2025 -
    Information page
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    Under certain conditions, you can be exempted from excise duty or consumer tax. Read here more information. Excise goods Under certain conditions, you can be exempted from excise duty. Examples include: You can also be...

  21. Receiving, importing or transporting goods

    02-09-2025 -
    Information page
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    Is your business receiving, importing or transporting excisable goods and/or goods liable to consumer tax? Read more information below. Receiving excisable goods from another EU-country Do you receive excise goods under suspension arrangements from other...

  22. Filing excise duty and consumer taxes returns

    02-09-2025 -
    Information page
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    There are three types of excise duty and consumer taxes returns: periodic, weekly and daily. You make these declarations in Mijn Douane. Warning!  Please note Always log in using the login data of the head office....

  23. Authorisations

    02-09-2025 -
    Information page
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    Before you manifacture ore store excisable goods and/or goods liable to consumer tax you need to have the right authorisations. Manufacturing goods Before you start manufacturing excise goods and/or goods liable to consumer tax in...

  24. Excise duty and consumer tax products

    02-09-2025 -
    Information page
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    Do you receive excise goods or goods liable to consumer taks from another country? Or do you produce these goods? You need to pay duties or consumer tax on some of the goods you use....

  25. Cross border authorisations

    02-09-2025 -
    Information page
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    Within Dutch Customs, the Expertise Centre for Cross-border Authorisations (Expertisecentrum Grensoverschrijdende Vergunningen, ECGOV) coordinates authorisations that involve more than one EU Member State. These are called Cross-border authorisations. Cross-border authorisations for special procedures You are...